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| 1. |  | What browser should I use to access this website? | |  | This site is optimized for viewing with Microsoft Internet Explorer (version 6.0 SP1 or above) or Netscape Navigator (version 4.76 or above).
We recommend that you use a browser with 128-bit SSL encryption capability as it provides the highest degree of security currently available for internet transactions. You can find out whether your browser has this capability by clicking on "Help" and then "About Internet Explorer". | | | |  |
| 2. | | If I am having difficulty during accessing the website, can I download a better browser? | | | You may download the following browsers for free: | | | | |
| 3. | | Does it matter what computer I use to access this website? | | | J.P. Morgan eTrading site has been designed to work well with a wide range of computer system. However, please find below the minimum requirements we recommend:
 | IBM Compatible PC |
| Windows 98 |
| Internet Explorer 6.0 SP1 |
| Pentium II processor or better |
| 28.8k Modem or better |
| 1024 x 768 monitor resolution |
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| 4. | | How can I ensure J.P. Morgan eTrading site is secure to use? | | | J.P. Morgan eTrading site use the industry standard encryption, 128-bit Secure Sockets Layer (SSL) Encryption, to ensure the privacy and security of your personal information and transactions made within J.P. Morgan eTrading site. You can always find a padlock symbol appears in the lower right hand corner of your browser to indicate that you are under protected. | | | | |
| 5. | | What should I do if the J.P. Morgan eTrading site login screen or the PPS Online Payment screen does not pop-up? | | | If you cannot see the J.P. Morgan eTrading site pop-up window when you are trying to login the site or you cannot see the PPS Online Payment pop-up window when you are trying to pay your buy order(s), probably it is blocked by the "Pop-up Blocker" installed in your PC. To allow the pop-up(s) in the site, you can follow the step-by-step procedure below: | | | | |
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